10 Years After Being Fired
Life is often strange with many twists and turns. 10 Years ago a Realtor notified me by email that even though I had done a preapproval for a client, that the client was going somewhere else for the mortgage.
I told her that is fine, but will need to follow up with the client, as my preapproval was still out there. I never got to speak to the client, but did get an email from them, telling me that the Realtor only wanted to work with the loan officer in her office. I wished them well.
What is crazy I had refinanced them a couple of years later and did a new mortgage for them two years ago.
A couple of weeks ago, I got a call from the same Realtor asking for some advice. Her broker suggested that she contact me, according to what she said. I told her sure, what can I do to help. She told me that her daughter was buying a home and the loan offer in that office was having difficulty getting the transaction completed and would I be willing to do the mortgage application? She also told me that there was a time of the essence written into the purchase agreement and they were supposed to close within two weeks. Starting a new application wasn’t going to be the answer.
I listened to the story and asked her to have the daughter call me. I spent some time listening to the issues and asked which lender was doing the loan. I asked her if it would be OK for me to contact the LO, which surprised her. I called the LO, explained who I was and why I was calling, but told him, I’d like to see the transaction completed through him, but wanted to understand what the issue or issues where. Also want to know what lender they were brokering the loan through.
As luck would have it, they are one of my lenders as well. I called my account rep, explained the story and he told me he would look into it for me. He called me back in few minutes and explained the main issue. I then called the LO back and recommended two possible solutions. This guy must of thought I was a bit crazy, but thanked me.
I then set up a conference call with the Realtor and her daughter. Explained the main issue and the suggestions for fixing the problem. I explained that starting a new application would take too long and that the existing issues were all solvable. Again, they thought I was a bit crazy. With a little help, the transaction closed almost on time.
How would you have handled this situation?
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